Azure Virtual Desktop

Overview

The Azure Virtual Desktop section in Hydra Lens provides information about connections and errors for selected AVD host pools. Here, you can:

1. Apply filters to select a tenant, host pools, and a time period.

2. Monitor the KPIs for the selected AVD environment.

3. Use tabs with more details:

   1. Connections: View session activity and connections by location and user.

   2. Errors: View unhealthy session hosts and analyze connection errors by reason, source, client, and IP segment.

   3. Network Performance: View network performance reports by user and client location.

To access the section, navigate to Hydra Lens > Azure Virtual Desktop in the Hydra left-hand menu:

Prerequisites

For data to populate on this page, your Host Pools must have Diagnostic Logging enabled. Diagnostic Logging requires a Log Analytics Workspace to be set up in the same tenant as the Host Pools.

For single-tenant scenarios, you can utilize the Log Analytics Workspace that comes with Hydra. For multi-tenant scenarios, you will need a Log Analytics Workspace setup in each customer tenant. In either case, the tenant’s Service Principal must have the ability to read from the Log Analytics Workspace. This can be accomplished by assigning our custom Hydra - Resource Access Role or Azure’s built-in Log Analytics Reader role.

To enable Diagnostic Logging:

1. Navigate to the Host Pool object in Hydra via Azure Resources > Virtual Desktop.

2. Target the specific Host Pool and select Properties.

3. In the Host Pool’s Configuration tab, find the Enable diagnostic logging setting and select a Log Analytics Workspace. If none are available, ensure the tenant’s Service Principal has proper access as noted above.

Filtering AVD Data

Use the filters at the top of the page to specify the AVD data to include in the report. You can filter by:

A tenant can contain multiple host pools with session hosts. Only host pools that have diagnostic logging enabled can provide data for the report.

The host pool filter indicates how many host pools have diagnostic logging enabled. Host pools without diagnostic logging can also appear in the list, but you can't include their data in the report.

To update the report:

1. Select a tenant.

2. Select the host pools to include.

3. Select a time period.

4. Select Refresh.

The updated page shows data for the selected tenant, host pools, and time period.

KPI Cards

The KPI cards provide a summary of the selected AVD environment.

The following KPI cards are available:

Connections

Use this tab to review session activity and user connections. The tab contains the following sections:

• Number of Sessions (Active & Inactive)

• Sessions by Location and User

Number of Sessions (Active & Inactive)

The chart shows the number of active and inactive sessions over the selected time period.

Hover over the chart to view the number of active and inactive sessions at a specific timestamp.

The chart also shows the maximum number of active sessions and the maximum number of inactive sessions for the selected time period.

Sessions by Location and User

The table shows where users connected from and how many connections they made during the selected time period. The table includes the following columns:

You can:

• Sort the table by any column.

• Filter the table by column values.

• Search the table.

For example, you can filter the table to view users from a particular city, filter for a specific user, or review how many times a user connected during the selected time period.

Errors

The tab contains the following sections:

• Unhealthy Session Hosts

• Error by reason

• Error by source

• Errors by Client

• Errors by IP Segment (Class C)

Unhealthy Session Hosts

The table lists session hosts that have an error state. It includes the following columns:

You can filter the table by tenant, host pool, session host, or message. You can also sort the entries by time.

Use the pagination controls to move through additional results.

Error by reason

The dashboard shows the number of errors for each reason in a pie chart.

Hover over an error to highlight it and its corresponding segment in the chart. Other errors and segments are grayed out.

Error by source

The dashboard shows the number of errors from each source in a pie chart.

Hover over an error to highlight it and its corresponding segment in the chart. Other errors and segments are grayed out.

Errors by Client

The table shows connection success and error information for the clients used to connect to session hosts. Clients can include Remote Desktop Connection, the Windows 365 connector, or a web connector. The following columns are available:

You can sort and filter the table to investigate connection errors for particular client types or versions.

Errors by IP Segment (Class C)

The table shows connection success and error information by Class C IP segment. Use this information to identify IP segments with higher error rates. The table includes the following columns:

You can sort and filter the table to investigate errors for particular IP segments.

Network Performance

Use this tab to review network performance reports. The tab contains the following sections:

Network Performance by User

The table shows network latency and estimated bandwidth per user session. Use this information to identify potential performance issues. The table includes the following columns:

Select a username to open a dialog with detailed session information. The dialog includes the following columns:

Network Performance by Client Location

The map shows network performance by location. Hover over a location to view the country, city, and average round-trip latency.

The table includes the following columns:

Use the filters for Country, City, and Protocol to select All or a specific value.